Service Manager - Emerald QLD | Emerald

Hitachi Construction Machinery Australia (HCA) is a leading global OEM in the design and manufacture of advanced construction and mining equipment. With over 75 years of engineering excellence, HCA has built a reputation for innovation, reliability, and high-performance solutions. We are committed to safety, sustainability, and delivering outstanding customer support, offering rewarding career opportunities in a dynamic and essential industry.

We are seeking an experienced Service Manager to lead our Emerald Service Department. This is a key leadership role with full accountability for the operational and financial performance of the department, including safety, labour recovery, work in progress (WIP), customer satisfaction and team development.

Reporting to the Branch Manager, you will be responsible for:

• Hands on leadership and development of our service team
• Take full ownership of the department P&L, budgets, forecasting and financial performance
• Drive commercial outcomes, and productivity across workshop and field service operations
• Actively manage WIP, safety & driving total customer satisfaction
• Ensure the highest standards of safety, compliance and operational excellence
• Work collaboratively with Parts, Customer Support and Administration teams to deliver outstanding customer service
• Identify and implement continuous improvement initiatives that enhance efficiency and performance
• Support workforce planning, recruitment, succession planning and apprentice development
• Build strong relationships with customers and provide leadership in a fast-paced, evolving service environment

About You – We want to hear from you if you possess the following qualities:

• A Cert III Trade Qualification in Diesel Fitting, Mobile Plant or a related heavy equipment trade
• Proven leadership experience managing large service or maintenance teams within the mining and construction industry
• Strong commercial acumen with demonstrated experience managing departmental budgets and P&L performance
• A solid understanding of labour recovery, utilisation, WIP management and service profitability
• Advanced capability across Microsoft Excel, Outlook, Word and PowerPoint
• The ability to analyse data, manage competing priorities and make sound commercial decisions
• Excellent communication and stakeholder management skills
• A proactive, adaptable leadership style with the ability to navigate changing priorities and business needs
• Experience within mining, construction, earthmoving or heavy equipment industries

Hitachi Benefits - What's on Offer

• Rewarding Salary Package: Competitive base salary + super + earn company biannual bonuses
• Exclusive Employee Perks: Access to our Employee Orange Benefits Program, offering discounts on a wide range of everyday goods and services
• Career: Permanent full-time role with a globally recognised OEM, providing stability and long-term career growth
• Supportive & Inclusive Culture: Work with approachable leaders who value your ideas, encourage innovation, and support your success
• Health & Wellbeing: Discounted Medibank health insurance plus access to our Employee Assistance Program (EAP) for you and your family
• Refer & Be Rewarded: Earn cash rewards through our Employee Referral Program when you successfully refer a friend
• Family-First Benefits: Paid parental leave policy to support you and your family during life’s important moments
• Learning & Development: OEM-led training, continuous upskilling, and genuine opportunities for career progression within the business

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate and wholeheartedly value diversity at our company.

As part of our recruitment process, successful candidates may be required to undergo background checks, including (but not limited to) criminal history record checks and employment medical assessments.