Field Service Supervisor | Port Headland
People are at the heart of what we do
Field Service Supervisor
- Port Headland, WA, Australia, 6721
- Full Time - Permanent
About Us
Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment, committed to delivering reliable solutions and exceptional customer support.
Opportunity
We are seeking an experienced Field Service Supervisor to join our Port Hedland team. This is a key leadership role responsible for leading and supporting a team of field service tradespeople, ensuring work is delivered safely, efficiently and to a high standard.
Based in Port Hedland, you will coordinate labour, subcontractors, parts and resources while working closely with customers and internal teams to maximise equipment availability, service quality and customer satisfaction.
About You
To be successful in this role, you will have:
• Relevant trade qualification and sound knowledge of earthmoving equipment.
• Previous experience supervising tradespeople.
• Understanding of labour recovery and service productivity.
• Strong leadership, communication and customer service skills.
• Excellent planning, organisation and resource allocation skills.
• A proactive approach to problem-solving and continuous improvement.
• Strong commitment to safety, quality and environmental compliance.
• Computer literacy and Microsoft Office skills.
• Service department P&L knowledge and WHS/supervisory training would be advantageous.
Key Responsibilities
• Lead, coach and support field service personnel.
• Coordinate labour, subcontractors, parts and resources to meet customer requirements.
• Monitor job progress, repair times, labour recovery and work-in-progress.
• Ensure work is completed safely, correctly and on time.
• Provide quotations and ensure accurate job and warranty documentation.
• Drive continuous improvement and minimise rework and customer complaints.
• Coordinate field service vehicles, tools and equipment.
• Conduct toolbox talks and promote a strong safety culture.
• Support apprentice training and provide after-hours service support when required.
Benefits
- Competitive salary with annual performance-based increases and biannual bonus'
- Supportive, people-focused workplace culture
- Training and upskilling opportunities
- Staff discounts and access to the latest OEM technologies
- Supportive management and career development opportunities
- Company-Provided Accommodation: Enjoy the convenience of company housing.
- Housing Allowance Opportunity: Potential housing allowance available for candidates already established in Port Hedland.
- Company Vehicle Provided: Enjoy the added convenience of a company-provided vehicle.
- Annual Travel Benefits: Two return flights per year for you and your immediate family.
At Hitachi, we are proud to be an Equal Opportunity Employer who recruits based on merit and capabilities. We encourage and support a diverse talent pool of skill, ethnicity and gender, to create a wide culture of shared values and enriched experiences in our business.
As part of our recruitment process, successful candidates may be required to undergo background checks, including (but not limited to) criminal history record checks and employment medical assessments.