Service Administrator | Gunnedah

Hitachi Construction Machinery Australia is a leading global OEM in the design and manufacture of advanced construction and mining equipment. With over 75 years of engineering excellence, Hitachi has built a reputation for innovation, reliability, and high-performance solutions. We are committed to safety, sustainability, and delivering outstanding customer support, offering rewarding career opportunities in a dynamic and essential industry.

Reporting to the Administration Manager, the Administrator – Service is a permanent opportunity to provide comprehensive administrative support to the Gunnedah branch and service team, ensuring the efficient processing of invoices, work orders, accounts receivable, customer enquiries, and office operations to support service delivery and business performance.

About the Opportunity

As a key member of the team, your responsibilities will include:

• Process service invoices, subcontractor invoices, and credit notes accurately.
• Manage accounts receivable activities, resolving invoice queries to support timely payment collection.
• Coordinate the closure of Work in Progress (WIP) jobs and ensure service jobs are invoiced and completed efficiently.
• Processing warranty claims accurately and within required timeframes.
• Raise and manage purchase orders in accordance with company policies and approval processes.
• Provide administrative support to the Service Department, including job creation and maintenance of service records.
• Assist with timesheet coordination and payroll administration to ensure accurate and timely processing.
• Support the Service team with Tooling and Fleet compliance.

To be successful you will need:

• Previous experience in an Administration, Service Administrator.
• Experience processing invoices, purchase orders, accounts receivable.
• Strong data entry skills with a high level of accuracy and attention to detail.
• Experience using Microsoft Office applications.
• Proven ability to manage multiple priorities, meet deadlines, and maintain accurate records.
• Strong communication and stakeholder management skills, with the ability to liaise effectively with customers, suppliers, and internal teams.
• Experience supporting service, maintenance, mining, construction, or heavy equipment operations will be highly regarded.
• Demonstrated commitment to providing excellent customer service and maintaining professional workplace standards.

Hitachi Benefits - What's in it for you?

• Rewarding Salary Package: Competitive Salary and company biannual bonuses!
• Exclusive Employee Perks: Access to our Employee Orange Benefits Program, offering discounts on a wide range of everyday goods and services
• Career: Permanent full-time role with a globally recognised OEM, providing stability and long-term career growth
• Supportive & Inclusive Culture: Work with approachable leaders who value your ideas, encourage innovation, and support your success
• Health & Wellbeing: Discounted Medibank health insurance plus access to our Employee Assistance Program (EAP) for you and your family
• Refer & Be Rewarded: Earn cash rewards through our Employee Referral Program when you successfully refer a friend
• Family-First Benefits: Paid parental leave policy to support you and your family during life’s important moments
• Learning & Development: OEM-led training, continuous upskilling, and genuine opportunities for career progression within the business

If this sounds like the perfect role for you, then please click APPLY NOW

At Hitachi, we are proud to be an Equal Opportunity Employer who recruits based on merit and capabilities. We encourage and support a diverse talent pool of skill, ethnicity and gender, to create a wide culture of shared values and enriched experiences in our business.

As part of our recruitment process, successful candidates may be required to undergo background checks, including (but not limited to) criminal history record checks and employment medical assessments.