Service Supervisor | Somerton
People are at the heart of what we do
Service Supervisor
- Somerton, VIC, Australia, 3062
- Full Time - Permanent
About Us
Hitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment, backed by a strong reputation for quality products, reliable service, and exceptional people.
The Opportunity
Our Somerton Branch is seeking an experienced Service Supervisor with strong leadership capability and technical expertise to lead our Workshop and Field Service teams.
Reporting to the Service Manager, you'll play a key role in driving safety, productivity and customer satisfaction while providing technical leadership and support to a team of skilled technicians. This role is ideally suited to a hands-on leader who enjoys developing people, improving operational outcomes and delivering exceptional service.
Key Responsibilities
- Lead, coach and develop a team of workshop and field service technicians
- Coordinate daily labour, scheduling and resources to meet customer requirements
- Provide technical support and guidance on complex repairs and diagnostics
- Drive a strong safety culture through toolbox talks, coaching and compliance activities
- Monitor productivity, WIP and service quality outcomes
- Build strong customer relationships and ensure high levels of service delivery
- Liaise with Parts, Administration and other internal stakeholders to support job execution
- Promote continuous improvement across service operations and team performance
About You
To be successful in this role, you will have:
- Relevant diesel, mobile plant or mechanical trade qualifications
- Previous experience leading service or workshop teams
- Strong technical knowledge of earthmoving or heavy equipment
- A commitment to safety and quality workmanship
- Excellent communication and organisational skills
- A customer-focused approach and the ability to manage competing priorities
- A proactive mindset with a passion for mentoring others and driving continuous improvement
Hitachi Benefits – What’s on Offer
- Competitive Salary Package: Base Salary + Super + Company Car + Biannual Bonuses
- Exclusive Employee Perks: Access to our Employee Orange Benefits Program, offering discounts on a wide range of everyday goods and services
- Career: Permanent full-time role with a globally recognised OEM, providing stability and long-term career growth
- Supportive & Inclusive Culture: Work with approachable leaders who value your ideas, encourage innovation, and support your success
- Health & Wellbeing: Discounted Medibank health insurance plus access to our Employee Assistance Program (EAP) for you and your family
- Refer & Be Rewarded: Earn cash rewards through our Employee Referral Program when you successfully refer a friend
- Family-First Benefits: Paid parental leave policy to support you and your family during life’s important moments
- Learning & Development: OEM-led training, continuous upskilling, and genuine opportunities for career progression within the business
Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate and wholeheartedly value diversity at our company.
As part of our recruitment process, successful candidates may be required to undergo background checks, including (but not limited to) criminal history record checks and employment medical assessments.