Branch Coordinator - Parts & Service | Somerton

About Us

Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment.

The Opportunity

We are on the lookout for a dedicated and technically minded leader to join the Somerton team as a Branch Coordinator – Parts & Service. In this role you will plan, lead & manage all aspects of the Service and Parts operations within the branch to meet customer expectations, whilst remaining in line with expense & budget allocation.

Reporting to the Victorian State Manager, you will also:

• Supervising, training, mentoring and performance management of branch parts, workshop and field service teams
• Maintain compliance with WHS, Environmental and QA policies.
• Ensure and drive a safe workplace for all branch staff and visitors
• Working in conjunction with the State Parts and Service Managers - prepare and manage the branch forecasts, expenses, objectives and targets
• Provide ongoing communication with customers to ensure the best quality service is received
• Supervise invoicing of work orders and service warranty claim processing

This position is best suited to someone who is determined to plan work fronts efficiently and effectively to meet and exceed business objectives. You will enjoy and be experienced in providing holistic customer service solutions from an operational standpoint.

As the ideal candidate, you will have:

• Experience in parts and service operations with the ability to engage a team of 15 dedicated staff to achieve business objectives
• A commitment to enhancing relationships with customers and internal stakeholders
• Strong technical aptitude
• Field Service Scheduling/Coordination experience is an advantage.
• A developed understanding of the heavy equipment / construction industry (relevant trade qualifications, preferably mobile plant/HD diesel highly regarded)
• Demonstrate the ability to manage several tasks simultaneously with strong critical thinking skills

Hitachi Benefits - What’s in it for you? 

• Attractive 6 figure Salary Package + earn company bi-annual bonuses!
• Career: Permanent Full Time Position in a leading OEM with long term job security
• Employee Rewards: Exclusive staff discount on a range of goods and services through our Employee Rewards Program
• Career Progression: OEM training and opportunities for upskilling with access to the latest technologies
• Culture: Supportive mentors who value your input in finding new and improved ways to achieving success
• Health: Discounted Medibank health insurance policy + EAP to support our employees and their families 
• Paid Parental Leave
• Employee Referral Program: successfully refer a friend and earn cash!

At Hitachi, we value our people and work towards providing guidance on your career path towards a rewarding and successful experience. We are proud to be an Equal Opportunity Employer who recruits based on merit and capabilities.

As part of our recruitment process, successful candidates may be required to undergo background checks, including (but not limited to) criminal history record checks and employment medical assessments.