Workshop Coordinator | Emerald

Hitachi Benefits

• Salary of approx. $137,000 + opportunity to earn company biannual bonuses
• Company car + laptop + phone provided
• Exclusive staff discount on a range of goods and services
• OEM training and opportunities for upskilling with access to the latest technologies
• Supportive mentors who value your input in finding new and improved ways to achieving success
• Be a part of a leading OEM which genuinely values and ensures everyone is happy and safe at work!
• Permanent Full Time Position in a leading OEM with long term job security

The Opportunity

We are seeking a highly motivated individual to join our successfully busy and growing Emerald branch in the position of Workshop Co-ordinator.

Reporting to the Service Supervisor you will be responsible for planning, organising and supervising the service workshop operations to meet customer requirements, while working closely with your team to achieve department budgets and KPI’s.

As a key member of the team your duties will be to:

• Maintain work schedules to ensure efficient utilisation of equipment and resources
• Positively enable and motivate workshop fitters and apprentices who are reporting to you, to be the best that they can be whilst having safety at the forefront of everything they do
• Effective and efficient resource and labour allocations for timely service delivery and OEM level excellence
• Liaise with both internal and external stakeholders to coordinate Total Customer Satisfaction in machine performance, product, workmanship, and warranty
• Ensure HCA employees and contractors comply with all WHS responsibilities and that a safety first culture is a consistent behaviour within the department
• Apply QA processes and ensure compliance of these systems to all Workshop jobs
• WIP Management of Workshop Work Orders – Cost control and actively looking to improve processes and efficiencies

About you – to be successful in this role, you will need to have:

• Relevant diesel or mobile plant mechanic trade qualifications
• Similar supervisory experience with strong leadership skills and the ability to guide your team to work cohesively
• Demonstrated safety focus with a strong understanding of WHS principles
• Experience in the maintenance of earthmoving equipment (Hitachi equipment would be an advantage)
• Excellent time management with the ability to effectively manage multiple responsibilities
• The ability to use initiative to contribute and support continuous improvement, and drive change
• Excellent written and verbal communication skills – a high level of emphasis on keeping all stakeholders informed of work progress

At Hitachi, we value our people and work towards providing guidance on your career path towards a rewarding and successful experience. We are proud to be an Equal Opportunity Employer who recruits based on merit and capabilities. We encourage and support a diverse talent pool of skill, ethnicity and gender, to create a wide culture of shared values and enriched experiences in our business.