Service Manager | Launceston

About Us

Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment. 

The Opportunity

We are on the lookout for an enthusiastic, results-driven Service Manager with a passion for excellence and strong leadership mindset. Based in the Launceston branch and reporting to the Branch Manager, you will ensure top-quality service delivery to our customers while meeting safety, operational, and financial targets.

Your responsibilities will also include:

• Oversee daily operations of HCA Service staff, ensuring optimal use of labour resources.
• Collaborate with internal teams and external stakeholders on customer needs, machine performance, product quality, workmanship, and warranty matters.
• Promote and enforce strict WHS compliance among employees and contractors, fostering a strong safety-first culture.
• Drive the financial performance of the Service department, achieving key targets such as WIP and profit margins.
• Manage warranty expenses, ensure timely recovery, and maintain accurate reporting.
• Build and maintain strong working relationships with customers, peers, and other departments, leading regular team meetings to boost morale and provide coaching to achieve departmental goals and KPIs.

As the ideal candidate, you will have:

• The ability to engage and lead a team of dedicated and talented service staff to achieve business objectives
• Track record of successfully managing operations within a comparable environment
• Demonstrated safety focus with a strong understanding of WHS principles
• A commitment to enhancing relationships with customers, peers and the community
• Relevant tertiary and/or trade qualifications (Diesel Mechanic) are highly regarded

Hitachi Benefits - What’s in it for you?

• Rewarding Salary Package: Competitive base salary + company car + company bi-annual bonuses
• Exclusive Employee Perks: Access to our Employee Orange Benefits Program, offering discounts on a wide range of everyday goods and services
• Career: Permanent full-time role with a globally recognised OEM, providing stability and long-term career growth
• Supportive & Inclusive Culture: Work with approachable leaders who value your ideas, encourage innovation, and support your success
• Health & Wellbeing: Discounted Medibank health insurance plus access to our Employee Assistance Program (EAP) for you and your family
• Refer & Be Rewarded: Earn cash rewards through our Employee Referral Program when you successfully refer a friend
• Family-First Benefits: Paid parental leave policy to support you and your family during life’s important moments
• Learning & Development: OEM-led training, continuous upskilling, and genuine opportunities for career progression within the business

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate on any basis and wholeheartedly value diversity at our company.

As part of our recruitment process, successful candidates may be required to undergo background checks, including (but not limited to) criminal history record checks and employment medical assessments.