Service Administrator | Emerald

Hitachi Construction Machinery Australia is a leading global OEM in the design and manufacture of advanced construction and mining equipment. With over 75 years of engineering excellence, Hitachi has built a reputation for innovation, reliability, and high-performance solutions. We are committed to safety, sustainability, and delivering outstanding customer support, offering rewarding career opportunities in a dynamic and essential industry.

Our Emerald branch provides industry-leading sales and support to customers across the region. Reporting to Service Manager, the Service Administrator, you will play a key role within the Service team, supporting the smooth delivery of operations. You’ll manage customer and subcontractor invoicing, raise and process purchase orders, and coordinate the lifecycle of work orders from creation through to completion and billing.

About the Opportunity

Due to growth of our business, we have an exciting opportunity for a Service Administrator to join our Emerald team supporting all service activities in the region.

As a key member of the team, your responsibilities will include:

• Support the day-to-day operations of the Service Department, ensuring smooth and efficient administration
• Process purchase orders and invoices while managing workflows in MS Dynamics
• Provide payroll support, including timesheet and leave coordination via Kronos
• Prepare and compile documentation for internal and external audits
• Coordinate service contract administration, ensuring accurate and timely invoicing
• Assist with a range of general service administration tasks to support team success
• Maintain and update local databases to effectively track Work Orders

To be successful you will need:

• Exceptional attention to detail, with a passion for working in a dynamic and collaborative team environment
• Strong commitment to delivering outstanding customer service and support
• Highly developed administrative, communication, and interpersonal skills
• Proficient in Microsoft Office and experienced in using CRM systems

Hitachi Benefits - What's in it for you?

• Rewarding Salary Package: Competitive hourly rate + potential overtime + company biannual bonuses!
• Exclusive Employee Perks: Access to our Employee Orange Benefits Program, offering discounts on a wide range of everyday goods and services
• Career: Permanent full-time role with a globally recognised OEM, providing stability and long-term career growth
• Supportive & Inclusive Culture: Work with approachable leaders who value your ideas, encourage innovation, and support your success
• Health & Wellbeing: Discounted Medibank health insurance plus access to our Employee Assistance Program (EAP) for you and your family
• Refer & Be Rewarded: Earn cash rewards through our Employee Referral Program when you successfully refer a friend
• Family-First Benefits: Paid parental leave policy to support you and your family during life’s important moments
• Learning & Development: OEM-led training, continuous upskilling, and genuine opportunities for career progression within the business

If this sounds like the perfect role for you, then please click APPLY NOW

At Hitachi, we are proud to be an Equal Opportunity Employer who recruits based on merit and capabilities. We encourage and support a diverse talent pool of skill, ethnicity and gender, to create a wide culture of shared values and enriched experiences in our business.

As part of our recruitment process, successful candidates may be required to undergo background checks, including (but not limited to) criminal history record checks and employment medical assessments.