Customer Support Representative | Mackay

Hitachi Construction Machinery Australia is a leading global OEM in the design and manufacture of advanced construction and mining equipment. With over 75 years of engineering excellence, Hitachi has built a reputation for innovation, reliability, and high-performance solutions. We are committed to safety, sustainability, and delivering outstanding customer support, offering rewarding career opportunities in a dynamic and essential industry.

Our Mackay branch provides industry-leading sales and support to customers across the region. Reporting to the Customer Support Manager, the Customer Support Representative is responsible for delivering exceptional service to enterprise mining customers, coordinating the maintenance of capital equipment, and driving a high-quality customer experience that supports long-term commercial value.

About the Opportunity

Due to growth of our business, we have an exciting opportunity for a Customer Support Representative - Mining to join our Mackay team supporting mines in the Bowen Basin.

As a key member of the team, your responsibilities will include:

• Deliver end-to-end OEM technical and customer support to maximise mining equipment uptime
• Guide customers through warranty and service processes to drive commercial value
• Promote parts and service solutions to grow sales and revenue
• Provide exceptional customer experience across mining capital equipment
• Track and report on activities, pipeline, and competitor insights
• Represent Hitachi on-site, resolving technical issues and building trust
• Strengthen customer relationships through proactive, high-quality service

To be successful you will need:

• Strong working knowledge of mining equipment, including excavators and haul trucks
• Proven technical experience in diesel, mechanical, and electrical systems
• Demonstrated commitment to delivering exceptional customer service
• Excellent administrative, communication, and interpersonal skills
• Flexible and willing to travel within the assigned region as required
• Relevant trade qualification in Mechanical or Electrical disciplines

Hitachi Benefits - What's in it for you?

• Rewarding Salary Package: Competitive hourly rate + potential overtime + company biannual bonuses!
• Exclusive Employee Perks: Access to our Employee Orange Benefits Program, offering discounts on a wide range of everyday goods and services
• Career: Permanent full-time role with a globally recognised OEM, providing stability and long-term career growth
• Supportive & Inclusive Culture: Work with approachable leaders who value your ideas, encourage innovation, and support your success
• Health & Wellbeing: Discounted Medibank health insurance plus access to our Employee Assistance Program (EAP) for you and your family
• Refer & Be Rewarded: Earn cash rewards through our Employee Referral Program when you successfully refer a friend
• Family-First Benefits: Paid parental leave policy to support you and your family during life’s important moments
• Learning & Development: OEM-led training, continuous upskilling, and genuine opportunities for career progression within the business

If this sounds like the perfect role for you, then please click APPLY NOW

At Hitachi, we are proud to be an Equal Opportunity Employer who recruits based on merit and capabilities. We encourage and support a diverse talent pool of skill, ethnicity and gender, to create a wide culture of shared values and enriched experiences in our business.

As part of our recruitment process, successful candidates may be required to undergo background checks, including (but not limited to) criminal history record checks and employment medical assessments.