Mining Customer Support Representative | Emerald

People are at the heart of what we do

Mining Customer Support Representative

  • Emerald, QLD, Australia, 4720
  • Full Time - Permanent
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Hitachi Benefits 
  • A competitive and rewarding salary + Company Biannual Bonuses
  • Fully maintained company vehicle + Personal laptop + work mobile 
  • Exclusive staff discounts on Medibank Health Cover and a range of other in-house products and services
  • End to end, OEM level training to ensure you are well equipped to perform your best
  • Real opportunities for personal development within a world class, dynamic company
  • A supportive management team which values your input in finding new and innovative ways of achieving success
  • Be a key member and driving force in leading OEM which genuinely ensures everyone is happy and safe at work!
 
About the Opportunity
Due to growth of our business, we have an exciting opportunity for a Customer Support Representative - Mining to join our Emerald team.
 
As a key member of the team, your responsibilities will include:
  • Provide holistic OEM customer and technical support for our valued mining customers
  • Manage an existing network of customers and source new customers to grow our business
  • Promoting parts and service sales solutions to achieve company budgeted sales targets
  • Working to a customer call cycle and actively building parts & service quotes tailored to customers’ needs
  • Reporting of activity, prospects, sales opportunities and competitor activity
  • Attendance at customer site meetings as required to resolve technical issues
  • Provide fluent customer relationship management, and a positive customer experience
To be successful you will need:
  • Technical understanding of earth moving and construction equipment
  • Demonstrated success in a similar role
  • Be self-motivated and be able to build long term relationships
  • Excellent administration, communication and interpersonal skills
  • The ability to travel as required within your region
  • Tertiary Qualification in Mechanical or Electrical discipline would be preferred
If this sounds like the perfect role for you, then please click APPLY NOW 
 

Apply Now

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