Customer Service Representative | Revesby

Location: Revesby
Roster: Tuesday to Saturday
Work Type: Permanent Full-Time
Work Flexibility: Hybrid roster available after completion of training

About Us

Hitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment.

The Opportunity

Are you eager to kick-start your career in customer service in a supportive, professional environment? We are on the lookout for a driven and customer-focused individual to join our National Contact Centre team in Revesby as a Customer Service Representative.

If you’re motivated, reliable and enjoy helping others, we’ll teach you the rest. Full training will be provided to ensure your success in the position.

Key Responsibilities Include:

• Answering inbound calls and email enquiries in a professional manner, ensuring a positive customer experience
• Assisting with online enquiries via our web portal
• Collaborate effectively with your team to meet daily goals and resolve customer queries
• Accurately record customer information and interactions in company databases

About You:

• Availability to work a Tuesday to Saturday roster
• Excellent written and verbal communication skills
• Strong computer literacy skills and willingness to learn new systems
• A proactive, helpful and positive attitude
• Ability to work effectively as part of a team in a fast-paced environment
• Customer service experience would be an advantage but is not essential
• A desire to build a long-term career in a professional setting

Why Work for Hitachi?

• Competitive hourly rate + earn company biannual bonuses!
• Exclusive Employee Perks: Access to our Employee Orange Benefits Program, offering discounts on a wide range of everyday goods and services
• Career: Permanent full-time role with a globally recognised OEM, providing stability and long-term career growth
• Supportive & Inclusive Culture: Work with approachable leaders who value your ideas, encourage innovation, and support your success
• Health & Wellbeing: Discounted Medibank health insurance plus access to our Employee Assistance Program (EAP) for you and your family
• Refer & Be Rewarded: Earn cash rewards through our Employee Referral Program when you successfully refer a friend
• Family-First Benefits: Paid parental leave policy to support you and your family during life’s important moments
• Learning & Development: OEM-led training, continuous upskilling, and genuine opportunities for career progression within the business

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate and wholeheartedly value diversity at our company.

As part of our recruitment process, successful candidates may be required to undergo background checks, including (but not limited to) criminal history record checks and employment medical assessments.