Field Service Supervisor | Revesby

About Us

Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment. 

The Opportunity

We are currently on the lookout for an experienced and driven Field Service Supervisor to join our Revesby branch Service team. The key focus of this role is to provide technical guidance and leadership to our field service technicians in the Sydney region.

Reporting to the Service Manager, you will:

• Assist in the preparation of work scopes, costing, scheduling and project planning from execution to completion
• Ensure our service employees comply with all WHS responsibilities, and that above all, a safety-first culture is a consistent behaviour within the team
• Mentor, guide and support the team to improve performance and efficiencies through training, performance appraisals and performance management
• Ensuring all reporting needs and administrative functions required by the company and the customer are completed promptly and regularly
• Ensure efficient utilization of equipment and resources in line with customer requirements and agreed budgets
• Supervise the accuracy and timeliness of time sheets and sub-contractor documentation to enable prompt job costing
• Identification of continuous improvements within your area of responsibility

As the ideal candidate, you will have:

• Prior experience in a supervisory, project management or technical role
• Relevant Trade Certificate - Mobile Plant Mechanic (HD Diesel Fitter - Earthmoving/Heavy Transport) coupled with extensive experience and knowledge in repairing, servicing and maintaining mobile plant equipment
• Intermediate computer skills, ability to analyse technical data and reports 
• Strong communication skills 
• A Safety-First leadership style
• Strong ability to adapting yourself to different teams, rosters, environments and workloads
• Ensure that you provide 100% customer satisfaction with both internal and external stakeholders, branches & suppliers within the HCA family
• Previous OEM experience highly advantageous but not essential

Hitachi Benefits – What’s in it for you?

• Rewarding Salary Package: Base Salary + Super + Company Car + Biannual Bonuses
• Exclusive Employee Perks: Access to our Employee Orange Benefits Program, offering discounts on a wide range of everyday goods and services
• Career: Permanent full-time role with a globally recognised OEM, providing stability and long-term career growth
• Supportive & Inclusive Culture: Work with approachable leaders who value your ideas, encourage innovation, and support your success
• Health & Wellbeing: Discounted Medibank health insurance plus access to our Employee Assistance Program (EAP) for you and your family
• Refer & Be Rewarded: Earn cash rewards through our Employee Referral Program when you successfully refer a friend
• Family-First Benefits: Paid parental leave policy to support you and your family during life’s important moments
• Learning & Development: OEM-led training, continuous upskilling, and genuine opportunities for career progression within the business

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate and wholeheartedly value diversity at our company.

As part of our recruitment process, successful candidates may be required to undergo background checks, including (but not limited to) criminal history record checks and employment medical assessments.