Branch Co-Ordinator | Kalgoorlie

About Us

Hitachi Construction Machinery Australia (HCA) is a global brand providing a variety of machinery for the Construction, Mining and Forestry industries.

The Opportunity

Hitachi is currently seeking a motivated Branch Coordinator to oversee the daily operations of our Kalgoorlie Branch, supporting our Perth branch network. In this key role, you will ensure the smooth coordination of Service, Parts, After Sales Support, and overall branch operations, helping deliver the high standards of performance and customer support that Hitachi is known for.

Reporting to our Perth Branch Manager, you will be responsible for:

• Maintaining a good working relationship with customers, peers and other departments
• Identifying continuous improvements within your area of responsibility.
• Daily communication with customers, our service, parts admin staff, and other departments.
• Ensure compliance with company environmental policy, quality assurance systems, and workplace health & safety requirements
• Investigating and effectively resolving customer complaints.
• Respond and investigate enquiries from our staff and clients, referring, identifying a resolution to, and/or escalating enquires as appropriate.

To be successful in performing this position you will require:

• Previous experience within the heavy equipment industry and a trade qualification.
• The ability to work unsupervised in a demanding environment
• Excellent planning, organisational, and time management skills and the ability to multitask and demonstrate flexibility where required.
• High-level communication and interpersonal skills, including the ability to deal with a wide range of people at all levels.
• Capacity to use the following computer applications; Microsoft Word, Excel, PowerPoint, Microsoft Outlook, Internet Explorer
• Proven ability to prepare and communicate information clearly and professionally in both verbal and written form.
• Demonstrated ability to be a team player and work cooperatively with other stakeholders to further develop the organisation.

Benefits

We are offering:

• Permanent Full Time Position in a leading OEM with long term job security
• Competitive pay rate + company biannual bonuses! $$$
•  Fully maintained company vehicle
• Exclusive staff discount on a range of goods and services
• OEM training and opportunities for upskilling with access to the latest technologies
• Supportive mentors who value your input in finding new and improved ways to achieving success
• Be a part of a leading OEM which genuinely values and ensures everyone is happy and safe at work!

At Hitachi, we are proud to be an Equal Opportunity Employer who recruits based on merit and capabilities. We encourage and support a diverse talent pool of skill, ethnicity and gender, to create a wide culture of shared values and enriched experiences in our business. As part of our recruitment process, successful candidates may be required to undergo background checks, including (but not limited to) criminal history record checks and employment medical assessments