Hitachi Construction Machinery Australia Pty Ltd © 2018. All Rights Reserved.

Technical Services Analyst | Brisbane

  • Location:Queensland
  • Category:Information & Communication Technology | Help Desk/Support
  • Reference ID:1038477
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Job posted: 26/02/2019
Applications close: Ongoing



  • Long Term & Progressive Career Opportunity with Leading Global OEM
  • Great salary package + Company Biannual Bonus
  • Work alongside a friendly, collaborative team

Position Details:

About Us

Hitachi Construction Machinery Australia (HCA) is a global brand providing a variety of machinery for the Construction, Mining and Forestry industries. At the heart of HCA's trusted and reliable equipment lies a team of talented and dedicated people committed to providing industry-leading machinery and solutions.

About the Role

HCA's Brisbane Branch has an opportunity for an experienced and motivated Technical Services Analyst to join our dynamic Fleet Management System team.

Reporting to the National Project Manager, the core focus for this position will be to deliver high quality service desk support to our customers by remotely supporting our suite of Fleet Management technologies. To be successful in the role, great knowledge of SQL DB is a must. Main responsibilities include:

  • Providing a high level of support services to our customers by offering regular feedback on progress of reported support incidents
  • Provisioning of new customers including installation, configuration and documentation of Windows Server environments, Microsoft SQL Server and Wireless networks
  • Diagnosis of reported issues and accurate database management with resolution reporting
  • Staying current with your knowledge of the WencoLite and WencoMine FMS and HPMG system

Skills and Experience

To be successful in this role you:

  • Must be proficient in SQL and demonstrate ability to generate reports (you will be required to bring an example of your work to interview)
  • Will have hands on experience with the use of scripting to automate tasks
  • Will have an understanding of networking protocols and technologies (WAN, LAN & Wireless)
  • Will have a tertiary degree in Information Technology, Software Engineering or equivalent


  • A competitive salary package + Company Biannual Bonus
  • Access to free OEM training and benefits
  • Excellent safe working conditions
  • A permanent long term career in a growing business
  • Discounted health insurance premiums
  • Access to our Employee Assistance Program (EAP)
  • Culture focused on recognition of effort
  • Exclusive staff discounts on a range of Hitachi products
  • A supportive management team that understands the needs of their employees!

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate on any basis and wholeheartedly value diversity at our company.

How to Apply

Click Apply to submit your resume for consideration. To learn more about us, visit

  • Location: Queensland
  • Category: Information & Communication Technology | Help Desk/Support
  • Reference ID:1038477